Refund policy

Return and Refund Policy

We accept returns on unopened, unused packs within 14 days of receiving your order. To be eligible, items must be in their original packaging with proof of purchase.

To start a return, contact us at hello@hosta.au. Please note that returns will need to be sent to Coffs Harbour, NSW at the customer's expense. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so we can make it right.

Non-returnable items Opened packs cannot be returned for hygiene reasons. We also cannot accept returns on sale items or gift cards.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 5-7 business days. If more than 10 business days have passed since approval, contact us at hello@hosta.au